Hygiene of populated placesISSN: 2707-0441 eISSN: 2707-045X
Issue 64, 2014   -   Pages: 387-398
SOME ISSUES OF INCREASING THE EFFICIENCY OF THE WEBSITE OF THE LABORATORY FOR DRUG QUALITY CONTROL
O. Vlodek1
1 STATE INSTITUTION «O.M. MARZIEIEV INSTITUTE OF HYGIENE AND MEDICAL ECOLOGY» NAMSU

ÓÄÊ: 615.07:004

SUMMÀRY:
Relevance. Creating a "Laboratory – Customers" Webcommunity, based on website of testing labor-atory, enables to organize the effective contact with customers of the laboratory, that improves the image and business reputation in the market of Medicines Quality Control Laboratory.
The objective. From the position of quality management trie to analyze and summarize the experience and to formulate basic requirements for organizing and maintaining the ukrainian state testing laboratories web resources that are accredited in accordance with the standards of compe-tence and quality, regardless of their activity.
Research Methods. In preparing the article were used following methods:
– bibliographical;
– the computer search;
– Methodology PCDA (principle of Deming-Shewhart) as a basic principle of quality management system.
Results. Considered and analyzed official web resources of the Ministry of Health of Ukraine, its business units and existing Internet resources of ukrainian testing laboratories accredited for com-pliance with standards ISO 9001 and ISO/IEC 17025. Completed the search for the most suitable methods of electronic communication with service users and visitors of web resources testing labora-tories and state authorities. Developed the structure and introduced the work of specialized website of the State laboratory for drugs quality control of the\State Institution “O.M. Marzeiev Institute for hy-giene and medical ecology NAMSU”